Privacy Policy

Effective Date: May 06, 2025

SwasthaVision Private Limited (“SwasthaMind,” “we,” “us,” or “our”), a company organized under the laws of India, is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information through our digital properties and services, including our website (https://swasthamind.com), the SwasthaMind mobile application, social media pages, marketing activities, and related services (collectively, the “Service”). By using the Service, you consent to the practices described in this Policy.

This Policy applies to all users of the Service. We may provide supplemental privacy notices for specific products or services at the time of data collection, which will complement this Policy. If you have questions about this Policy, please contact us at [email protected].

1. Personal Information We Collect

We collect personal information you provide directly, information generated through your use of the Service, and information collected automatically. Below are the categories of personal information we may collect:

1.1 Information You Provide

  • Contact Data: First and last name, email address, phone number, billing and mailing addresses.
  • Demographic Data: Gender, city, state, country of residence, postal code, date of birth.
  • Profile Data: Username, password, mental health professional status, biographical details, photographs, or other information you add to your account profile.
  • Communications Data: Information from your interactions with us, such as feedback, support requests, or social media communications.
  • Transactional Data: Order numbers, transaction history, and payment data (e.g., payment card information or bank account numbers) needed to process orders.
  • Marketing Data: Preferences for receiving marketing communications and details about your engagement with them.
  • User-Generated Content Data: Comments, journal entries, survey responses, messages, or other content you create, including metadata (e.g., timestamps, location information).
  • Questionnaire Responses: Information about your concerns, mood, thoughts, or feelings provided in response to prompts within the Service.
  • Characteristics of Protected Classifications: Information you voluntarily provide in user-generated content, such as age, race, ethnic origin, health, or sexual orientation.
  • Relationship Data: Information about familial or other relationships you disclose while using the Service.
  • Other Data: Any additional information you provide, as disclosed at the time of collection.

1.2 Information Collected Automatically

We, our service providers, or analytics partners may automatically collect:

  • Device Data: Operating system type and version, device manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile carrier, and general location (e.g., city or state).
  • Online Activity Data: Pages or screens viewed, time spent on pages, navigation paths, access times, and interactions with emails or links.
  • Communication Interaction Data: Data about your interactions with our emails or texts (e.g., whether you open or forward them), collected via pixel tags or similar technologies.
  • Usage Data: Time, frequency, and duration of your activities on the Service.

1.3 Technologies Used for Automatic Collection

We use the following technologies to facilitate automatic data collection:

  • Cookies: Small text files stored on your device to track browsing activities, preferences, and login status. Includes session cookies (deleted after a session) and persistent cookies (retained longer).
  • Local Storage Technologies: Technologies like HTML5 that store data on your device for specific applications.
  • Web Beacons: Pixel tags or clear GIFs embedded in webpages or emails to track access or interactions.

1.4 Information from External Sources

We may collect limited personal information from:

  • Third-Party Services: If you link your Service account to a social media or other third-party platform, we may receive data like your username or profile picture, based on your account settings.
  • Marketing or Affiliate Partners: Data from joint marketing partners, event co-sponsors, or affiliate networks, such as contact details or engagement metrics.

1.5 Data About Others

If you invite contacts to use the Service, we may collect their contact details to deliver invitations. You must obtain their consent before sharing their information with us.

2. How We Use Your Personal Information

We use your personal information for the purposes described below or as disclosed at the time of collection. We do not sell your personal information or share it with third parties for their own purposes.

2.1 Service Delivery and Operations

  • To provide, operate, and maintain the Service.
  • To personalize your experience, such as remembering your preferences, selections, or login status.
  • To establish and manage your user profile.
  • To process transactions and deliver ordered services.
  • To communicate with you about the Service, including sending announcements, updates, security alerts, and support messages.
  • To respond to your inquiries, feedback, or support requests.
  • To enable security features, such as sending security codes or detecting unauthorized access.

2.2 Internal Research and Algorithm Improvement

  • To conduct internal research to enhance the Service, understand user needs, and improve user experience.
  • To develop and refine algorithms and models that personalize content or improve Service functionality.
  • To analyze usage patterns and derive insights to optimize the Service, using de-identified or aggregated data where possible.

2.3 Marketing and Communications

  • To send you marketing communications, such as newsletters or promotions, tailored to your preferences (subject to your opt-in consent where required).
  • To measure engagement with our marketing campaigns.
  • To use feedback or testimonials in our marketing materials, with your consent.

2.4 Compliance and Protection

  • To comply with applicable laws, regulations, or legal processes (e.g., responding to subpoenas or government requests).
  • To protect our rights, privacy, safety, or property, and that of our users or others, including defending legal claims.
  • To audit internal processes for compliance with legal or contractual obligations.
  • To prevent, investigate, or address fraud, cyberattacks, or other unauthorized activities.

2.5 Aggregated or De-Identified Data

  • To create aggregated, de-identified, or anonymized data for internal analysis, Service improvement, or business purposes. Such data cannot be used to identify you.
  • To use your personal information for specific purposes when you provide explicit consent, as required by law.

3. How We Disclose Your Personal Information

We do not share your personal information with third parties for their own commercial purposes or marketing. We may disclose personal information only in the following limited circumstances:

3.1 Service Providers

  • To trusted service providers who perform functions on our behalf, such as payment processing, cloud hosting, or analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • To comply with legal obligations, such as responding to lawful requests from government authorities or courts.
  • To protect our rights, enforce our Terms and Conditions, or defend against legal claims.
  • To prevent or investigate fraud, security breaches, or illegal activities.

3.3 Business Transfers

  • In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction. We will notify you of such events and your choices regarding your data.
  • When you explicitly consent to the disclosure of your personal information for a specific purpose.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Specifically:

  • Account Data: Retained for the duration of your account and for seven (7) years after account deletion to comply with legal or regulatory obligations, as stated in our Terms and Conditions.
  • User-Generated Content: Retained for internal research and algorithm improvement, in de-identified or aggregated form where possible, for up to seven (7) years after account deletion.
  • Other Data: Retained based on the nature and sensitivity of the data, typically for no longer than required to achieve the purpose for which it was collected.

When personal information is no longer needed, we securely delete, anonymize, or isolate it from further processing, in accordance with applicable laws.

5. Your Choices and Rights

You have the following choices and rights regarding your personal information:

5.1 Access and Update

  • If you have an account, you can review and update certain profile information by logging into the Service.

5.2 Opt-Out of Marketing

  • You may opt out of marketing emails by clicking the “unsubscribe” link in the email or contacting us at [email protected]. You will continue to receive non-marketing emails, such as transactional or service-related messages.

5.3 Cookies and Tracking

  • You can manage cookies through your browser settings or use privacy tools to block tracking technologies. Disabling cookies may affect the Service’s functionality.

5.4 Account Deletion

  • To delete your account and associated personal information, submit a written request to [email protected]. We will process your request in accordance with applicable laws and our data retention policies.

5.5 Third-Party Platforms

  • If you connect your Service account to a third-party platform (e.g., social media), you can adjust your settings on that platform to limit the information we receive.

5.6 Declining to Provide Information

  • If you choose not to provide required information, we may be unable to provide certain features or services.

6. Security

We implement technical, organizational, and physical safeguards to protect your personal information, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security against all risks.

7. International Data Transfers

SwasthaMind is headquartered in India. Your personal information may be processed in India or other countries where our service providers operate. These jurisdictions may have different privacy laws than your country. We ensure that any data transfers comply with applicable legal requirements, such as standard contractual clauses where required.

8. Children’s Privacy

The Service is not intended for users under 18 years of age. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it in accordance with applicable laws. Parents or guardians who believe we have collected such data should contact us at [email protected].

9. Third-Party Sites and Services

The Service may link to third-party websites, applications, or services. We are not responsible for their privacy practices and encourage you to review their policies. These links do not imply our endorsement or affiliation.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the effective date, posting the revised Policy on the Service, or contacting you directly. Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.

11. Contact Us

For questions, concerns, or to exercise your rights, please contact us at:

Notice: SwasthaMind is not a substitute for professional mental health care. Always consult a licensed mental health practitioner for diagnosis and treatment of mental health conditions.

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Family and Relationship Issues

Conflicts and dysfunctional dynamics cause emotional distress and impact mental well-being.

Poor Nutrition

An unhealthy diet affects brain function and mood, leading to mental health issues like depression.

Lack of Access to Mental Health Care

Barriers to care exacerbate existing issues, leading to untreated mental health problems.

Am I Part of the Story?

Is This Relatable to You?

Mental health area is very vast, there are so many ways you can identify if you are experiencing any difficulty related to your mental health.

Does This Feel Familiar?

These are possible common outcomes of mental health issues. If you are experiencing any of these, it's time to take action.

Decline in work or academic performance

Difficulty managing daily tasks or responsibilities

Negative thinking patterns

Anxiety or excessive worry

Feeling overwhelmed or difficulty dealing with situations

Low mood or Losing interest in stuff

Many More...

Additional Reasons Keeping You Stuck

Challenges to Care

Why is it Hard to Get Help?

There are many reasons why people struggle to get the help they need for mental health issues.

Therapists are Costly, Treatments are Slow and Long Waiting Period in Some Countries

Reading Self-Help Books is Very Time Consuming

Meditation Helps but Doesn't Solve Root Problem

We are not taught in school or in general how to deal with mental health problems

Entertainment and Ignorance only Delay the Problem until the Problems become Severe

Social Stigma

We ignore or don't take mental health seriously

We have experienced the pain same as you

It's not easy to talk about mental health problems. That's why we are here to help you in your journey to have a healthy mind.

Your Best Efforts

We know that you are doing your best and want very best life but there are so many factors to change in life that it becomes very difficult to manage yourself in today's world.

Relatable Battles

Our founder has suffered from such deep traumatic mental problems, he understands your pain and internal battle.

Mental Wellbeing

We believe that everyone deserve and can have a healthy mind.

How do I Start?

Step 1: Make a Commitment

Without commitment, nothing happens. You need to make a commitment to yourself that you will do whatever it takes to have a healthy mind.

Step 2: Acceptance of Difficulties Ahead

It's not easy path. You will face difficulties, challenges, setbacks but you need to accept that you will face them and get over them.

Step 3: Install the Application

You need to install the application and start using it. You will see the difference in your mental health as you do the exercises on daily basis.

Get Started!

Steps image

Your Betterment is Our Priority

How SwasthaMind Help?

Using clinically proven exercises, SwasthaMind helps you develop a healthy mind by addressing the root causes of mental health issues.

Better Performance

Through cognitive-behavioral therapy (CBT), identify and change negative thought patterns that hinder performance, replacing them with strategies that enhance productivity and efficiency.

Emotional Stability

Utilize dialectical behavior therapy (DBT) techniques to improve emotional regulation and resilience, helping you manage intense emotions and maintain stability in challenging situations.

Optimism and Confidence

Engage in solution-focused therapy to identify strengths and past successes, which can boost your confidence and foster a more optimistic outlook on your future.

Calmness and Good Mood

Exploring mindfulness-based cognitive therapy (MBCT), you develop skills in staying present and reducing anxiety, promoting a calm and positive state of mind.

Positive Thinking Patterns

Participate in positive psychology interventions that focus on building gratitude, hope, and happiness, which nurture constructive thinking patterns that support well-being.

Being Focused and Decisive

Using cognitive training exercises, they improve concentration and decision-making abilities, empowering you to act with clarity and purpose.

FAQs

I have some questions

We have listed some key and important questions you may have in your mind. If you have more questions, feel free to contact us.

My problems are too personal. I am not comfortable sharing on App.

We do not sell your data. We believe "Privacy is Individual's Right". We are complying highest standards of Security, Privacy.

I do not know what my problem is. Will application help me?

Yes, our application is designed to help you identify your mental health problems and provide you with exercises to overcome those problems.

Do you have any certification?

We are not a clinical therapists nor we replace their expertise. The application is build on different psychological and emotional exercises that are proven to help in mental health problems. We are working with clinical therapists to provide you with best exercises that can help you in your mental health problems.

I tried therapist but it didn't work out. How is your application better than a clinical therapist?

We are not. But, we believe that with enough time and right therapist, your mental health problems can be solved. Our application is self-help tools to identify, evaluate and solve your mental health problems.

Can I see the result immediately?

There is no overnight transformation with body by exercise, same way there is no overnight transformation with mind just by using our app.

When will I see the results?

It depends on your mental health condition. If you are experiencing mild mental health problems, you will see the result within a week. If you are experiencing moderate mental health problems, you will see the result within a month. If you are experiencing severe mental health problems, you will see the result within 3 months.

I have tried different ways before and it didn't worked out. I don't think this will work also.

Mental Health Problems are very complicated if you have experience for prolong period. As we grew, we develop coping methods to handle anxiety, stress and depression but when problems affect at deep level, we do not know how to handle in healthy way, we develop negative or ineffective pattern and those pattern becomes stronger overtime. Getting over those pattern won't be easy. So, we suggest you to give our app a try and see how you see difference after using during a free trial period. If it doesn't work well, you can give feedback and look for other options.

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