Privacy Policy

Effective Date: May 06, 2025

SwasthaVision Private Limited (“SwasthaMind,” “we,” “us,” or “our”), a company organized under the laws of India, is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information through our digital properties and services, including our website (https://swasthamind.com), the SwasthaMind mobile application, social media pages, marketing activities, and related services (collectively, the “Service”). By using the Service, you consent to the practices described in this Policy.

This Policy applies to all users of the Service. We may provide supplemental privacy notices for specific products or services at the time of data collection, which will complement this Policy. If you have questions about this Policy, please contact us at [email protected].

1. Personal Information We Collect

We collect personal information you provide directly, information generated through your use of the Service, and information collected automatically. Below are the categories of personal information we may collect:

1.1 Information You Provide

Contact Data: First and last name, email address, phone number, billing and mailing addresses.
Demographic Data: Gender, city, state, country of residence, postal code, date of birth.
Profile Data: Username, password, mental health professional status, biographical details, photographs, or other information you add to your account profile.
Communications Data: Information from your interactions with us, such as feedback, support requests, or social media communications.
Transactional Data: Order numbers, transaction history, and payment data (e.g., payment card information or bank account numbers) needed to process orders.
Marketing Data: Preferences for receiving marketing communications and details about your engagement with them.
User-Generated Content Data: Comments, journal entries, survey responses, messages, or other content you create, including metadata (e.g., timestamps, location information).
Questionnaire Responses: Information about your concerns, mood, thoughts, or feelings provided in response to prompts within the Service.
Characteristics of Protected Classifications: Information you voluntarily provide in user-generated content, such as age, race, ethnic origin, health, or sexual orientation.
Relationship Data: Information about familial or other relationships you disclose while using the Service.
Other Data: Any additional information you provide, as disclosed at the time of collection.

1.2 Information Collected Automatically

We, our service providers, or analytics partners may automatically collect:

Device Data: Operating system type and version, device manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile carrier, and general location (e.g., city or state).
Online Activity Data: Pages or screens viewed, time spent on pages, navigation paths, access times, and interactions with emails or links.
Communication Interaction Data: Data about your interactions with our emails or texts (e.g., whether you open or forward them), collected via pixel tags or similar technologies.
Usage Data: Time, frequency, and duration of your activities on the Service.

1.3 Technologies Used for Automatic Collection

We use the following technologies to facilitate automatic data collection:

Cookies: Small text files stored on your device to track browsing activities, preferences, and login status. Includes session cookies (deleted after a session) and persistent cookies (retained longer).
Local Storage Technologies: Technologies like HTML5 that store data on your device for specific applications.
Web Beacons: Pixel tags or clear GIFs embedded in webpages or emails to track access or interactions.

1.4 Information from External Sources

We may collect limited personal information from:

Third-Party Services: If you link your Service account to a social media or other third-party platform, we may receive data like your username or profile picture, based on your account settings.
Marketing or Affiliate Partners: Data from joint marketing partners, event co-sponsors, or affiliate networks, such as contact details or engagement metrics.

1.5 Data About Others

If you invite contacts to use the Service, we may collect their contact details to deliver invitations. You must obtain their consent before sharing their information with us.

2. How We Use Your Personal Information

We use your personal information for the purposes described below or as disclosed at the time of collection. We do not sell your personal information or share it with third parties for their own purposes.

2.1 Service Delivery and Operations

To provide, operate, and maintain the Service.
To personalize your experience, such as remembering your preferences, selections, or login status.
To establish and manage your user profile.
To process transactions and deliver ordered services.
To communicate with you about the Service, including sending announcements, updates, security alerts, and support messages.
To respond to your inquiries, feedback, or support requests.
To enable security features, such as sending security codes or detecting unauthorized access.

2.2 Internal Research and Algorithm Improvement

To conduct internal research to enhance the Service, understand user needs, and improve user experience.
To develop and refine algorithms and models that personalize content or improve Service functionality.
To analyze usage patterns and derive insights to optimize the Service, using de-identified or aggregated data where possible.

2.3 Marketing and Communications

To send you marketing communications, such as newsletters or promotions, tailored to your preferences (subject to your opt-in consent where required).
To measure engagement with our marketing campaigns.
To use feedback or testimonials in our marketing materials, with your consent.

2.4 Compliance and Protection

To comply with applicable laws, regulations, or legal processes (e.g., responding to subpoenas or government requests).
To protect our rights, privacy, safety, or property, and that of our users or others, including defending legal claims.
To audit internal processes for compliance with legal or contractual obligations.
To prevent, investigate, or address fraud, cyberattacks, or other unauthorized activities.

2.5 Aggregated or De-Identified Data

To create aggregated, de-identified, or anonymized data for internal analysis, Service improvement, or business purposes. Such data cannot be used to identify you.

To use your personal information for specific purposes when you provide explicit consent, as required by law.

3. How We Disclose Your Personal Information

We do not share your personal information with third parties for their own commercial purposes or marketing. We may disclose personal information only in the following limited circumstances:

3.1 Service Providers

To trusted service providers who perform functions on our behalf, such as payment processing, cloud hosting, or analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal and Compliance

To comply with legal obligations, such as responding to lawful requests from government authorities or courts.
To protect our rights, enforce our Terms and Conditions, or defend against legal claims.
To prevent or investigate fraud, security breaches, or illegal activities.

3.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction. We will notify you of such events and your choices regarding your data.

When you explicitly consent to the disclosure of your personal information for a specific purpose.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Specifically:

Account Data: Retained for the duration of your account and for seven (7) years after account deletion to comply with legal or regulatory obligations, as stated in our Terms and Conditions.
User-Generated Content: Retained for internal research and algorithm improvement, in de-identified or aggregated form where possible, for up to seven (7) years after account deletion.
Other Data: Retained based on the nature and sensitivity of the data, typically for no longer than required to achieve the purpose for which it was collected.

When personal information is no longer needed, we securely delete, anonymize, or isolate it from further processing, in accordance with applicable laws.

5. Your Choices and Rights

You have the following choices and rights regarding your personal information:

5.1 Access and Update

If you have an account, you can review and update certain profile information by logging into the Service.

5.2 Opt-Out of Marketing

You may opt out of marketing emails by clicking the “unsubscribe” link in the email or contacting us at [email protected]. You will continue to receive non-marketing emails, such as transactional or service-related messages.

5.3 Cookies and Tracking

You can manage cookies through your browser settings or use privacy tools to block tracking technologies. Disabling cookies may affect the Service’s functionality.

5.4 Account Deletion

To delete your account and associated personal information, submit a written request to [email protected]. We will process your request in accordance with applicable laws and our data retention policies.

5.5 Third-Party Platforms

If you connect your Service account to a third-party platform (e.g., social media), you can adjust your settings on that platform to limit the information we receive.

5.6 Declining to Provide Information

If you choose not to provide required information, we may be unable to provide certain features or services.

6. Security

We implement technical, organizational, and physical safeguards to protect your personal information, including encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security against all risks.

7. International Data Transfers

SwasthaMind is headquartered in India. Your personal information may be processed in India or other countries where our service providers operate. These jurisdictions may have different privacy laws than your country. We ensure that any data transfers comply with applicable legal requirements, such as standard contractual clauses where required.

8. Children’s Privacy

The Service is not intended for users under 18 years of age. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it in accordance with applicable laws. Parents or guardians who believe we have collected such data should contact us at [email protected].

9. Third-Party Sites and Services

The Service may link to third-party websites, applications, or services. We are not responsible for their privacy practices and encourage you to review their policies. These links do not imply our endorsement or affiliation.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the effective date, posting the revised Policy on the Service, or contacting you directly. Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.

11. Contact Us

For questions, concerns, or to exercise your rights, please contact us at:

Email: [email protected]
Location: Ahmedabad, India

Notice: SwasthaMind is not a substitute for professional mental health care. Always consult a licensed mental health practitioner for diagnosis and treatment of mental health conditions.